Do not hesitate to contact us! Our sales department is at your disposal.

📧 Email: hello@pureglim.com

We will respond as soon as possible, usually within a few hours.

Delivery & Orders

When will I receive my order?

• Orders are shipped from our warehouse within 24 to 72 hours.
• Shipping takes between 8 to 15 business days (excluding weekends and holidays), depending on the destination country.
• During high-demand periods or unforeseen circumstances (e.g., health crises), delivery times may be extended slightly.
• Our estimated delivery times are for guidance only and do not constitute a firm commitment.

My order is not complete. What should I do?

• We work with multiple suppliers and storage locations, so your order may arrive in separate packages.
• If you have not received your order within 30 business days, we will provide a full refund, and you may keep the item when it arrives.
• Contact us at hello@pureglim.com to report any missing items.

Can I cancel or modify my order?

• Orders are processed quickly, usually within 12 hours.
• If you need to cancel or modify your order, you must email us at hello@pureglim.com within 12 hours of placing the order.
• After this period, the order will have already been shipped, and modifications or cancellations will no longer be possible.

What if I receive a broken or defective item?

We ensure quality shipping, but in rare cases, packages may arrive damaged. If you receive a defective item:

1. Contact us at hello@pureglim.com with the following details:
   • Your order number
   • A description of the issue (wrong item, defective, etc.)
   • A picture or video as proof
2. You do not need to return the product.
3. We will issue a full refund in the form of a voucher. If you prefer another refund method, please let us know.

Payments & Security

What payment methods do you accept?

We accept the following payment methods:

Is my information secure?

We take your security seriously and follow industry best practices to protect your data:

• SSL Encryption: All transactions are encrypted using SSL security protocol.
• AES-256 Encryption: Your credit card information is stored securely with AES-256 encryption.
• PCI-DSS Compliance: We comply with all Payment Card Industry Data Security Standards (PCI-DSS).

While no method is 100% foolproof, we implement additional security measures to safeguard your data.

For further inquiries, feel free to reach out to us at hello@pureglim.com. We are happy to assist you!