Shipping policy

At Pure Glim, our goal is to provide you with the best shipping options, no
matter where you are.

Once an order has been submitted, you will be provided order status and
shipping information regarding your order and receive the tracking number
(via email) after your order has been shipped.

Shipment processing time 

Every effort is made to dispatch your order as soon as possible. Processing
time is 1-3 business days (Monday - Friday). The transit time is approximately
8 - 15 business days but can be longer depending on the carrier. The order
cut-off time is 5 pm GMT (Greenwich Meantime).
We make every effort to ship all orders received by the order cut-off time on
the same day. Orders placed after 5 pm GMT, on weekends, or public
holidays will be processed the following business day.
(Please allow up to 48 hours for your orders to be dispatched during and just
after sale periods and during holiday periods.)
You will receive a shipping confirmation email as soon as it has been shipped.

What happens after I place an order?

You Will receive a confirmation email from us after your order is placed
containing your order number and your order receipt. Your order will typically

 ship out within 1 - 3 business days (not including holidays). Products that
have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in
your inbox. 
If you don't receive a confirmation email, please
email hello@pureglim.com with the subject line " Order Confirmation Not
Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the
proper customizations are applied. These items will only be processed and
shipped out after we receive the customizations.

Which carriers do you ship with?

We use a variety of reputable carriers, including but not limited to FedEx,
UPS, DHL, and USPS. For orders of high value, carriers will ask for a
signature upon delivery. 

How long will my order take to ship?

After an order is shipped, it will typically take 8 - 15 business days to receive
your order. A tracking number will be sent to you after your order has been
shipped.
Shipping times vary depending on the order, but you can always keep
updated with your order here.

Do you ship internationally?

Yes

I want to cancel my order. What do I do?

We're sorry to hear that you want to cancel! If you choose to cancel your order
and it hasn't shipped yet, we will issue you a full refund.
Unfortunately, if your order has already shipped, you will have to request a
refund once you receive the order. Please refer to our Return and Refund
policy for more details.
Do you offer gift wrapping?
Sorry, currently we do not offer gift wrapping.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through
email. If you haven't received a tracking number after 5 business days, please
email us at hello@pureglim.com and we will assist you from there.